Floyd Traylor Honda Authorized Honda Dealer in Fort Smith

I purchased my 2020 civic back at the beginning of 2020! And she was a dream! Time came that I desired more! Surely enough Kevin came through, and helped me get one of my dream cars! These guys are why I am a repeat customer! I got to the dealership at 4 and was driving my dream car home in less than an hour! Thanks again to the Floyd Traylor Honda staff for making this very easy and painless!

We originally were going to buy a good used car for our daughter but when we started looking at some of the used prices in today's world we realized that for a few thousand more in some cases, we could just buy brand new. So after narrowing down some options, we decided that a new 2023 Honda HR-V Sport was what we wanted. We live in the Fayetteville, AR area so the first place we checked was Fayetteville Auto Park. Back in the somewhat distant past I had bought a few different vehicles from there so I figured that would be a good place to start. To my surprise, I quickly learned that the new HR-V's were highly desirable and we could expect to wait 2-3 months. We had prepared for that as our daughter’s 16th birthday was about 6 months away....but what I was NOT prepared for was a forced market adjustment amounting to a $4000 markup on every single new Honda! I told the guy there was just no way I was going to pay any markup period. Sales guy was fine and I felt bad for him because I knew his hands were tied, but I knew I'd drive 500 miles away if I had to before I did any kind of a markup.....I draw the line there. I next checked Frank Fletcher Honda in Bentonville.......$5000 markup! I then stumbled across Floyd Traylor Honda in Fort Smith and right on their website they have in big bold letters "No Price Markups, Guaranteed". I was still skeptical so I decided to call them and figure out what the catch is. I called them and they transferred me to a salesman named Kevin Lovan. I sort of laid out what I listed in the previous paragraphs about other dealerships and asked him what the catch was. He was transparent and straight to the point that they were charging MSRP, plus the $139 doc fee (that all dealerships have always charged)....and that's it. I could hardly believe my ears. I told him I'd like to reserve one. He spent a few minutes going over what they had on order and when the approximate build dates were and he was able to locate us the exact color and trim we wanted (2023 2WD Urban Gray HR-V Sport). We put a $200 deposit on it (completely refundable and will apply to the payment when it comes in) that held it for me. Kevin was great to almost instantly respond to any text I ever sent. He kept me updated throughout the process. We decided to add a roof rack and he was great to order it and had it installed as soon as it came in. Since this was for my daughter and would be her first car, he also made sure to have a big red bow on it so we could take some pictures, which was a really nice touch. I was going to pay cash for about half of it and finance the rest. The last thing I was worried about was potentially the dealership trying to jack the interest rate up to make extra money on the back end (based on past experiences with other dealers). To cover myself, I had already gotten some interest quotes from my bank and local credit union. My credit is excellent so I knew I would have no issues there. Kevin told me they'd run it through Honda and a couple of their local banks to find me the best rate. Kevin called me a few minutes after running my credit and told me that Honda Financial in this case was the best deal, and my interest rate was the exact interest rate shown on Honda's website and significantly beat any of the local interest rates. It took about 5 minutes to sign all the paperwork (finance guy was also wonderful) and since Kevin was great to expedite and facilitate all of that before I even arrived, we did not have to stay at the dealership very long at all. From point A to point Z, this was the most professional, friendliest and FAIREST dealership I’ve ever been to. I told them even though they are 1.5 hours away from me, in the future when covid/inventory concerns aren’t an issue, I will remember that they did not try to gouge the customer during this time. I will always use them for any future Honda purchases. So if you're in the market for a new car, look Kevin up. He'll go to work for you and find you whatever you need.

I would tell you that the staff was amazing, but I want to be honest with my review. So I can only say that the sales staff, Shane Durham, was amazing. He handled everything and I didn't have any interaction with the other staff, which was AMAZING! So far my 2021 Honda CR-V SE has been amazing, but lets be honest even a Ford is impressive for the first 57 miles! I will update the review after I have my first service.

First time there. Staff was helpful and finally found a Honda dealer that does what they are suppose to do as far as the service performed on my car. I will definitely go back and recommend this Honda to everyone. Beware in California their service departments are not so good. This one was great!!!

Hands down best car buying experience !! From the time we pulled on the lot the salesman Shane Durham met us we were greeted and treated like family! The whole experience was quick, low pressure and very friendly!!! From the sale to the customer service!! A+ Go check out Floyd Traylor Honda and ask for Shane!! You won’t regret it!!

We are grateful to the service dept for their help in getting us back on the road. We were on vacation and had to leave our Pilot Monday through Friday for repair. Top notch service and day 1 on the road again heading home all is going great! Thank you!

Not very happy with Honda Service Centers. Don't expect service and part warranties given by one dealer to be supported by any other dealer. No standard price system. Back in the day you went to the dealer for a excellent experience, now it's for the free coffee.

Kevin Lovan found me the perfect car in my price range. He was so helpful and made my first car buying experience nice and easy. A year from now and it still taking care of me!