BMW Of Rochester Hills Authorized BMW Dealer in Shelby Township

Just recently purchased a new BMW 430ix convertible from this dealership with the help of Tonya Murray. It was ordered during the pandemic so I had about 4 months of waiting for the car to be built and shipped. Tonya made the experience so easy and reassuring. She continued to keep me updated during the process and kept me well informed about any delays that occurred. She never tried to up-sell me. She was very thorough and very quick to respond to any of my questions. I actually never even met her until I picked up the car and she was so kind and knowledgeable about the car. She even followed up with me after I took the car home to ensure that I had a good experience and that the car was everything that I had expected. The car itself is amazing. My first time ever driving a BMW and I love it. It drives so smooth and has great features on it. So far my experience has truly been a positive one and I would recommend this dealership and Tonya Murray to anyone.

Exceptional service! From the moment I pulled in and was greeted by Concierge Ann who made sure I was checked in and showed me all the amenities in the waiting area. Great coffee by the way! My service advisor Benedikt was great also! He went over the service I was in for and made sure the car was checked for anything else it may have needed. Also love that they send text updates and recommended services along with pricing. I Definitely recommend BMW of Rochester Hills!

I picked up my 2022 BMW Z4-40i last week. I just want to say This was one of the most pleasing car sales I have experience. I knew what I wanted and my sales lady, Tonya Murray completely explained the ordering procedure and kept me advised at each step of the manufacturing and shipping . The best part, there was no high pressure pitch to buy any thing I did not need or did not want.

New car purchase went very smoothly with the sales advisor Tonya Murray. All paperwork, registration and financing was completed quickly and the vehicle was ready for pickup the next day. Also happy with the post-sale experience. Their BMW genius Erin even came out to my home to help resolve issues with the garage door opener.

Tonya Murray is amazing! I just purchased my 3rd BMW from her and her service is superb every time! The most recent purchase was an x6 and I love it!

Just bought a BMW X6 with Zach and the whole experience was easy and smooth. Zach communicated the entire time once the order was placed and we received our vehicle 3 months early. Brooke the finance manager is top notch and will fight for you to get the best rate. Top Notch service!!! You have a returning customer for life.

I probably ride in there with the oldest and dirtiest BMW to ever enter the lot. Most of the time I'm there for a recall or service issue. However, everytime I go, I am always treated like I bought my old rust bucket at that location, and the service team is always helpful and very polite. They even wash my car and sometimes they'll even have the inside clean and vacuumed when I arrive to pick it up! It makes going to the dealership pleasant, and I am grateful for the warm energy and welcoming smiles. The place is always clean. If I were rich, this is the first place I would go and splurge. Thank you to Benny for helping me out today!

Jenna Graves at BMW Rochester Hills made the experience of purchasing my BMW seamless!! I was able to get the ordered vehicle before time Jenna kept me updated through out the whole process Symphony Willis made signing the paperwork smooth and easy, completed everything in one hour By far my best experience with any dealership!! Keep up the great work Jenna!